Shipping Policy

Last updated May 27, 2021

Arts Herndon ("we" and "us") is the operator of (https://artsherndon.org/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General Subject to stock availability.

We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Delivery Area

We deliver products within a 20-mile radius of Richmond, Virginia. For deliveries outside of this area, please call 703-956-6590 to place your order.

3.2 Transit Time

Domestically In general, domestic shipments are in transit for 2 - 7 days

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Wednesday - Saturday from 10 AM to 5 PM, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. To do so, please call 703-956-6590.

3.5 P.O. Box Shipping

Arts Herndon will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please call us at 703-956-6590 so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged

In Transit If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us at 703-956-6590. If the parcel has been delivered without you being present, please contact as 703-956-6590 for next steps.

6. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service inquiries, please email us at info@artsherndon.com